Frequently Asked Questions

How long does shipping take?

At Freekeend, we partner with reliable print-on-demand providers to create each item upon order. This approach helps minimize waste and excess inventory, reducing our carbon footprint. As a result, your product will usually arrive within 6-9 business days.

What should I do if my order hasn’t arrived?

If you need your order delivered to a company or office location, be sure to include the company's name in the address details. Many carriers may return the package if the address is an office building and no company name was provided.
If this ever occurs with your order, please contact us with the order ID and date.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking number. You can use this number to monitor your order's progress on the carrier's website.

What if my product arrives damaged or defective?

We stand by the quality of our products. If you happen to receive a damaged or defective item, please contact us within 30 days of receipt. Be sure to include photos and proof of the issue, so our manufacturing team can review your claim. If the fault lies with us, we will send you a replacement at no additional cost.

What are the care instructions for our apparel?

Care and wash instructions are provided for each apparel item on its details page, right after the product description. For our most popular item, the heavyweight unisex crewneck Gildan 5000 T-shirt, the instructions are as follows:

  • General - GeneralThe tee combines comfort, style, and durability, making it a top choice for both everyday wear and craft projects.
  • Wash - Maintain the tee's look and feel by washing it in cold water with similar colors.
  • Dry - Tumble dry low or hang dry to preserve the fabric integrity and print quality.
  • Store - Ideal for retail and online stores looking for a high-quality, customizable tee that supports ethical manufacturing practices

Do you offer custom or personalized T-shirts?

At Freekeend, we are diligently working on creating and releasing a variety of personalized T-shirt designs in the near future. If you have a perfect apparel design idea, please reach out to us via our Contact page. Make sure to include "NEW DESIGN IDEA" at the beginning of your message so we can prioritize your communication!